Legal Disclosures & Policies

1.1 Data Controller. DesignPatternForge, registered at Calle Nueva, 52, 22400 Monzón, Huesca, Spain, acts as the data controller for all personal information collected through this website and associated services. Inquiries may be directed to [email protected].

1.2 Data Collection. We collect personal data you voluntarily provide through our contact forms, including your full name, email address, phone number, and project details. We also collect anonymized analytics data including IP addresses, browser type, referral URLs, and page interaction metrics via functional cookies.

1.3 Purpose of Processing. Personal data is processed exclusively for: (a) responding to your project inquiries and delivering requested services; (b) maintaining accurate contractual and financial records; (c) improving our website performance and user experience; and (d) complying with applicable legal and tax obligations.

1.4 Legal Basis. Processing is carried out under Article 6(1)(b) of the EU General Data Protection Regulation (GDPR) for contract performance, and under Article 6(1)(f) for legitimate interests related to service improvement and security.

1.5 Data Retention. Personal data is retained for a maximum of 24 months after the last interaction, unless a longer retention period is required by applicable law or an active service agreement exists between the parties.

1.6 Data Sharing. We do not sell, rent, or trade personal information. Data may be shared with: (a) hosting infrastructure providers operating within the European Economic Area; (b) payment processors for transaction facilitation; and (c) governmental authorities where legally mandated.

1.7 Your Rights. Under the GDPR and the California Consumer Privacy Act (CCPA), you have the right to access, rectify, erase, restrict processing, and port your personal data. To exercise these rights, contact [email protected]. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).

1.8 International Transfers. Where data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

1.9 Security. We implement industry-standard technical and organizational measures, including TLS encryption, access controls, and regular security audits to protect your personal data against unauthorized access, alteration, or destruction.

2.1 Scope. These Terms of Service govern all services provided by DesignPatternForge, registered at Calle Nueva, 52, 22400 Monzón, Huesca, Spain. By engaging our services, you agree to be bound by these terms.

2.2 Service Agreement. All services are delivered under explicitly contracted Statements of Work (SOW) specifying deliverables, timelines, and pricing. Amendments to the SOW require written agreement from both parties.

2.3 Pricing & Payment. Prices quoted are in USD unless otherwise specified. Invoices are due within 14 days of issuance. Late payments incur a 1.5% monthly surcharge. All quoted prices exclude applicable VAT or sales taxes.

2.4 Intellectual Property. Upon full payment of all agreed invoices, DesignPatternForge assigns all worldwide intellectual property rights in the client-specific deliverables, source code, design tokens, and digital assets directly to the Client.

2.5 Deliverable Acceptance. Upon delivery, the Client has a 5-business-day review period. If no written objection is received within this period, the deliverables are deemed accepted. Revisions beyond the agreed scope are billed at $85/hour.

2.6 Confidentiality. Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of 36 months.

2.7 Limitation of Liability. DesignPatternForge's total aggregate liability under any engagement shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. We are not liable for indirect, consequential, or incidental damages.

2.8 Termination. Either party may terminate a service agreement with 14 days' written notice. Upon termination, the Client is liable for all work completed up to the termination date. Prepaid amounts for undelivered work are refunded within 30 days.

2.9 Governing Law. These terms are governed by the laws of Spain. Any disputes shall be resolved through arbitration administered by the Barcelona Court of Arbitration.

3.1 What Are Cookies. Cookies are small text files stored on your device when you visit our website. They help us recognize your browser, remember your preferences, and analyze site traffic patterns.

3.2 Essential Cookies. We use strictly necessary cookies required for core website functionality, including session management, security tokens, and load balancing. These cookies cannot be disabled without impairing site operation.

3.3 Analytics Cookies. We use anonymized analytics cookies to measure website performance, including page load times, navigation patterns, and interaction metrics. This data is aggregated and does not identify individual users.

3.4 Preference Cookies. These cookies remember your settings, such as language preferences and display configurations, to provide a personalized experience on subsequent visits.

3.5 Third-Party Cookies. Our website may include embedded content (e.g., Google Maps) that sets its own cookies. These third-party cookies are governed by the respective privacy policies of those providers.

3.6 Managing Cookies. You can control and manage cookies through your browser settings. Disabling essential cookies may affect website functionality. You may withdraw cookie consent at any time by clearing your browser cookies or adjusting your privacy settings.

3.7 Cookie Consent. In compliance with the EU ePrivacy Directive, we display a cookie consent banner upon your first visit. Non-essential cookies are only activated after you provide explicit consent by clicking the consent button.

3.8 Retention. Session cookies are deleted when you close your browser. Persistent cookies remain for a maximum of 12 months unless you delete them earlier through your browser settings.

4.1 Refund Eligibility. DesignPatternForge offers refunds under the following conditions: (a) work has not commenced as defined in the Statement of Work; (b) a cancellation request is received within 5 business days of payment; or (c) the delivered work materially fails to meet the specifications outlined in the SOW.

4.2 Partial Refunds. Where work has been partially completed, a pro-rata refund is calculated based on the percentage of the SOW completed at the time of cancellation. Milestone-based payments already triggered for completed phases are non-refundable.

4.3 Non-Refundable Items. The following are non-refundable: (a) domain name registrations and renewals; (b) third-party software licenses procured on the Client's behalf; (c) hosting infrastructure setup fees; and (d) work completed and accepted under the deliverable acceptance clause (Section 2.5).

4.4 Refund Process. Refund requests must be submitted in writing to [email protected] with a description of the grounds for the refund. Eligible refunds are processed within 30 business days of approval to the original payment method.

4.5 Dispute Resolution. If a refund request is denied and the Client disagrees, the dispute shall be resolved through mediation facilitated by the Barcelona Court of Arbitration, in accordance with Spanish commercial law.

4.6 Monthly Retainers. Observability retainer services may be cancelled with 30 days' written notice. No refund is provided for the current billing cycle in progress at the time of cancellation.